The Trials and Tribulations of my Connected World

I’ve written many times on this blog about ROWE (the results only work
environment). It’s the structure under which I work, and I’m a big fan. One of
the key tenets of ROWE is that it’s available to everyone: it’s not something
reserved for those at a certain paygrade, it’s not restricted to leaders, it’s
not something you have to apply to be a part of, or provide some kind of
justification of your particular circumstances to gain entry. There should be
no barrier to entry.

When I first
wrote about ROWE on this blog
, I lamented that at my organization there is
a barrier to entry, to a certain extent. Not by design, but simply because our
communication mechanisms are restricted by our firewall and access to them from
outside the corporate network is barred. The barrier to entry, as I see it, is
having a company-issued cellphone. If you have one you can be available from
wherever you might happen to find yourself, and if you don’t you’re tied to
your computer.

I didn’t have a company-issued cellphone when I wrote that,
but I do now. There it is above. It’s the one with the darker wood effect
amongst my bamboo effect personal devices.

I love it, and I hate it. I don’t want it, and I wouldn’t
give it back. Read on to learn why!

Why I Love It, and How it Supports ROWE

Quite simply, when I thought not having this device
constituted a partial barrier to ROWE entry, I was right. Last week Flo and I
went to Winnipeg and I worked from there for the week. I spent most mornings
sitting in Flo’s sister’s kitchen working at my laptop, then we’d typically go
for lunch together and I’d spend the afternoons with my extended family. I was
available throughout to respond to emails and IMs. If somebody called my office
phone number then their call was seamlessly forwarded to the phone in my
pocket. Most of the work people I interacted with would have had no idea I wasn’t
at my desk, let alone that I wasn’t even in the same time zone. That wouldn’t
have been possible if I didn’t have this phone.

Why I Hate It, and How it Contradicts ROWE

The point ROWE is that I’m an adult, and I work how, when
and where I choose to. I could be
working at any time and from any place. Having the phone feels a little bit
like I am working at all times, from all
places. Essentially having the phone means the thing I find most challenging about
working in a ROWE – knowing when to switch off – is magnified exponentially.
Obviously the phone has an “off” button and, being an adult and all, I am free
to use it as I choose, but I simply don’t find it as easy as that. Take last
week as an example: when I was out spending my afternoons with family every now
and then I’d receive a work-related message of some description. I probably
dealt with 80% of them right away, because 80% of my job is more about getting
the right people in contact with one another than it is about actually doing
something myself. The remaining 20% I flagged to deal with the following morning.
The inward flow of these messages is not overwhelming, but it is constant. If I
disconnect entirely, even for an afternoon, the sheer volume of stuff that
builds up is overwhelming. I don’t
like to feel overwhelmed, so I keep my phone on because it’s easier to take a
couple of minutes out of what I’m doing a few dozen times than it is to try to
deal with a few dozen things at once when I eventually choose to reconnect.

There are certainly times where I hate remaining available
and connected and doing so gets in the way of other things I’m doing at that
moment, but despite that the logic above kicks in and even when I need a break
I end up being reluctant to take one. And, as I mentioned, the inward flow of
messages really is constant. With most of the people I work with also being in
a ROWE it starts at about 6am and continues until about 1am, each one bringing
with it a little “ding” noise. I feel like Pavlov’s dog sometimes.

Why I Don’t Want It

Despite the occasional strength of my negative feeling
toward my phone, none of that has anything to do with why I don’t want it. The
benefits outweigh the drawbacks, and the issues I have with it are a function
of my choices, not of the technology. I can get better with it, and over time I
will.

The reason I don’t want it is that I have a perfectly good
phone already. You may have noticed it in the photo up top: it’s the bamboo
effect one in the middle. Why do I need to carry two phones with me? There’s no
technical barrier to my company turning on the ability to support a “bring your
own device” policy, and in fact the technology required is already in place. It’s
disabled, because the policy is that the IT department won’t allow you to get
email on your phone unless they have the ability to remotely wipe the whole
thing. Not just securely erase company data, but securely erase everything. I
assume this is a case of policy failing to keep up with emerging business trends.
I’d think they must realise that we’re going to have to BYOD policy someday, so
I get hung up trying to understand why they won’t just get it done right away.
I’ll continue to advocate for a BYOD policy in my workplace, except…

Why I Wouldn’t Give it Back

My inability to switch off was a minor problem when I
carried a laptop. When that laptop was supplemented with a phone it became a
bigger problem. If that work-only device were replaced with an app on my
personal device through which I access work stuff? It could be disastrous. I
never switch my work phone off, but I do leave it at home when we go out
somewhere in the evening or on weekends. I take my personal phone with me
everywhere though. I assume that BYOD technology includes functionality that
would let me turn “work” off while keeping “personal” switched on, but am I
disciplined enough to use that function? Probably not.

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